The other day a reporter interviewed me for an article on customer service. (In my professional life, I'm a bestselling author and expert on strategic customer service.) As she asked…
Periodically, I'll ask for your input on things that are going on in the DG world. If you'd prefer to email me directly rather than post your ideas, do so…
I was talking to a friend about how to deal with paying for a meal when you're first dating someone. Friend: I always insist on paying for my own meal.…
A recent Harvard Business School Working Knowledge article, "Online Match-Making with Virtual Dates," explains how virtual dating is a better way of getting to know someone than emailing and IMing.…
To trump: outshine, outclass, upstage, eclipse, surpass, outdo, outperform; beat, better, top, cap; be a cut above, be head and shoulders above, leave standing. Yesterday, a new friend told me…
Fifteen years ago, a guy pal 10 years my junior was bemoaning that he wanted to be married. Really wanted to be married. I asked him some key questions, then…
The Zen story goes: In a mountainside village, a teenaged girl got pregnant. She was so terrified to tell her parents the truth, she told them the father was an…
At the beginning of this new year, I think this is a question to ask ourselves about dating for '07. My friend, the amazing musical artist Jana Stanfield, created a…
This is the time of year we look back at what we've learned and accomplished and look forward with plans for what we want to improve. Here are my dating…